May 25, 2015 in Business/Finance . 0 Comment
Mark Twain once observed, “If you tell the truth, you don’t have to remember anything.” The quintessential representative of American humor had a good point. Current headlines are full of individuals whose lack of veracity has come back to haunt them. Though the natural inclination is to hide mistakes, there is freedom in truth. Here’s a look at how corporate transparency, respectful handling of customer service issues and openness in learning from mistakes can benefit your business.
Culture of Openness
Transparency starts at the ground level with teamwork and open communication. Whether you choose to share work through the cloud or embrace radical transparency by sending meeting reports to every employee, keep the ideas flowing. It’s important to value the contributions of entry-level employees, and recognize that no one in your organization is so exalted they can’t learn from those beneath them. Accountability challenges collaborators at every level to consistently put forth their best efforts.